We had a problem with teenagers running around our floor, and the hotel accomodated this by moving us to a gorgeous room! The entire stay was wonderful
Met expectations for a hotel of this standard. Nice room and very quiet as it was off season!
The Empress, is THE hotel in Victoria.
We stayed for a low price in a very large comfortable room. We got the feeling that the room was situated in a slightly older part of the hotel, but the quality of the room nevertheless was excellent. And very charming. Reception staff, prters and concierge were friendly and helpfull.
Hotel facilities excellent, location of the hotel also excellent.
Excellent value for the money.